We request payment in full before item(s) ship. If an item arrives damaged or an order is incorrect or incomplete please contact us immediately so that we can work with you to make things right as fast as possible.
Shipping from United States
We request payment in full before shipping.
Due to unforeseen circumstances, shipping on some items may temporarily take longer than normal. We appreciate your patience! Hopefully the world will right itself again soon and we can get back to our commitment to shipping your orders faster! We love you guys and appreciate your business!
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
Returns and exchange details
In case of a damaged or incorrect item we will replace it or refund the cost of the item. Please do not be offended when we ask for a picture of the damaged piece. This helps us to identify areas we need to improve in the creating of our art!
Unless an item is damaged or the incorrect item ( you do not receive the item pictured in the listing) , we cannot exchange items.
If cancellation of an order is requested after the above stated 2 day period, there will be no refunds given.
PLEASE NOTE: Special orders may require different refund policy. If you wish to cancel a special order ( one made through messages to us directly on Etsy) you are allowed 4 days in which to cancel and receive a full refund. Any cancellations of special orders after 4 days will result in no refunds.
Thank you for your understanding!
We welcome special orders on all items. Colors, patterns, styles...everything can be customized! These orders will take longer as they will be made specifically for you! Just contact us at Shelaine2015@yahoo.com with your request or send us a message here!
Your information is never used for anything except payment and shipping!